Terms & Conditions

CommunityGuidelines

Ready to sweat with our success? Check out our Community Guidelines for everything you need to know about bookings, waitlists and more.

Community Guidelines

Cancellations

Our five hour cancellation window exists to allow everyone in the CorePlus community to attend classes. But life sometimes has other plans - we get it. If you need to cancel your attendance, please withdraw from the class using the CorePlus app or our website. Unfortunately we can’t accept cancellations by phone, email or social media. If you do need to cancel a class, the following fee structure will apply:

Early cancel ($0): If you cancel your booking a minimum of 5 hours before the scheduled start time, you won’t forfeit the session, or pay a fee. Hooray, and thank you!

Late cancel ($5): Last minute change of plans? If you cancel within 5 hours of the class start time, unfortunately you will forfeit the session, and be charged a cancellation fee of $5.

No-show ($10): If you don’t cancel your class prior to the start time, and don’t attend, you will forfeit your session and be charged a cancellation fee of $10. Being late is also considered a no-show. No-shows are a no-go, as we love to make room for others wherever possible!

PromotionalCodes

Promotional codes are limited to one use per customer unless specified otherwise. Multiple uses of the same promotional code by an individual are prohibited.
Individuals must provide their own email address and phone number to redeem and be eligible to use the promotional code. Information provided will be dealt with in accordance with the Privacy Policy of CorePlus.
CorePlus reserves the right to charge the standard class fee where the promotional code is misused. Misuse includes, but is not limited to, an individual using the same promotional code more than once
CorePlus actively monitors promotional code usage and reserves the right to take action, including but not limited to, charging fees or suspending members found to be in violation of these terms.
CorePlus and its studios reserve the right to restrict the use of promotional codes and refuse promotional code use including during peak times or challenge periods.
The decision to restrict or refuse promotional code use is at the sole discretion of the studio. Decisions may vary from studio to studio and be based on studio demand and capacity.
You are advised to check with the studio you plan to attend about any specific restrictions or times when promotional codes may not be accepted prior to booking and attending.
If you have any questions on the use of promotional codes, please reach out to your local studio.

Definitions

In these Terms:

ACL means the Australian Consumer Law Schedule 2 of the Competition and Consumer Act 2010 (Cth) and its associated Regulations as amended;
Consumer is as defined in the ACL;
Goods means any goods supplied by CorePlus to you;
CorePlus means Core Plus Group Pty Ltd (ACN 605 721 819) and its associated studios
In Writing means delivered to staff on our premises in person or by mail, or sent to our email;
Services means any services, including yoga, pilates and fitness classes boht on and off provided by CorePlus to you;
Terms means these Terms and Conditions; and
You means you, the person acquiring goods or services from CorePlus.

Importantinformation

The instruction offered by CorePlus is limited to that of Pilates, yoga and fitness training and I understand that CorePlus classes can involve intensive physical activity.

I acknowledge that there are risks associated with participation in the activities and programs offered by CorePlus and I freely accept these risks.

I am not aware of any medical condition that would affect my ability to participate in the activities and programs offered by CorePlus and if I have any concerns about my medical condition I will consult with my physician before participating in the activities and programs offered by CorePlus.

We advise you to chat with your doctor or obstetrician to help you decide what’s best for you and recommend obtaining a letter of clearance before commencing any classes.

CorePlus is committed to providing an inclusive and safe environment for all members. Members are required to disclose any medical conditions that may affect their ability to safely participate in classes. CorePlus reserves the right to request medical clearance from a qualified healthcare professional to ensure the safety of the member and other participants. Reasonable accommodations will be made wherever possible, provided they do not impose an unjustifiable hardship or compromise the safety of others.

CorePlus retains the right to refuse services where deemed necessary and reasonable.

I acknowledge that I will inform the instructor if I am pregnant before participating in any class. Our Mat classes are heated so we recommend avoiding these classes altogether while you are pregnant. Please refer to our Pre and Post Natal Movement Page for more information.

CorePlus does not take any responsibility for personal items brought into or left at its premises.

Memberships and class passes are not refundable or transferable unless otherwise agreed by CorePlus in writing.

Liability

1. Pilates and other physical activities offered by CorePlus (“the activities”) involve inherent risks, including physical injury, illness, or death and if you choose to participate in the activities you agree to assume all such risks.

2. If you choose to participate in the activities you agree to release, waive, and discharge CorePlus, its owners, directors, officers, employees, agents, representatives, related and associated businesses, and any CorePlus franchised studio businesses (collectively, “CorePlus”) from any and all liability, claims, demands, actions, or causes of action related to any loss, damage (including property loss or damage), or injury, including death, sustained while participating in the activities provided by CorePlus, to the extent permitted by law. This exclusion does not apply if the loss or injury is due to gross negligence or willful misconduct by CorePlus.

3. WARNING UNDER THE AUSTRALIAN CONSUMER LAW – if you choose to participate in the activities, you agree that your rights to sue CorePlus under the Australian Consumer Law (ACL) are excluded, restricted, or modified in the way set out by these terms if you are killed or injured because the services provided were not in accordance with statutory guarantees. Under the Australian Consumer Law, statutory guarantees require that services provided:

are rendered with due care and skill;
are reasonably fit for any purpose you have made known to the supplier;
might reasonably be expected to achieve any result you have made known to the supplier.

This exclusion does not apply if your death or injury is due to gross negligence of CorePlus.

4. If you choose to participate in the activities, you warrant that you are in good health and proper physical condition to participate in the activities provided by CorePlus and unaware of any medical condition that would affect your ability to do so. You agree to inform CorePlus of any changes affecting your ability to participate in the activities and to stop participating in the activities if you consider yourself at risk or the activities to be unsafe. You agree to inform CorePlus if you are pregnant before participating in any of the activities and to only participate in activities advised as suitable considering the stage of pregnancy and advice from your medical practitioner.

Pricing

All prices quoted for goods and services include GST, unless otherwise specified.

CorePlus may, from time to time at its absolute discretion, vary its prices based on, amongst other things, any change in the cost of providing these goods and services to you, by providing prior written notice. Any changes to the prices will take effect from the date specified in the notice.

MembershipandClassPackTerms

NEW MEMBER INTRO OFFERS

NEW MEMBER MAT INTRO OFFER – 14 DAYS OF UNLIMITED MAT CLASSES*

This pass entitles you to unlimited group mat classes to be used within 14 days. The pass will activate on the date of your first class and expire after 14 consecutive days. It is available to new clients only and can be purchased once.

NEW MEMBER REFORMER INTRO OFFER – 5 X REFORMER CLASSES*

This pass entitles you to 5 reformer classes to be used within 14 days. The pass will activate on the date of your first class and expire after 14 consecutive days. It is available to new clients and can only be purchased once.

NEW MEMBER MAT INTRO OFFER – 5 X MAT CLASSES*

This pass entitles you to 5 mat classes to be used within 14 days. The pass will activate on the date of your first class and expire after 14 consecutive days. It is available to new clients and can only be purchased once.

NEW MEMBER INTRO OFFER – 1 MONTH OF UNLIMITED MAT CLASSES & 8 REFORMER CLASSES*

This pass entitles you to 8 reformer classes and unlimited mat classes to be used within 1 month. The pass will activate on date of purchase and expire after 1 month. It is available to new clients and can only be purchased once.

*All passes are valid for use only at the studio that you have purchased from. Passes are non-refundable and not transferable between studios and cannot be extended. Unused classes will be forfeited. All class bookings are subject to our Class Booking and Cancellation Policy.

BRING A FRIEND

Unused buddy passes expire at the end of your intro offer. Buddy passes cannot be used to bring members with an active pass at the studio location. Bring a Friend pass is subject to the same late fees and no-show fees as any other booking.

CASUAL CLASSES

1 / 5 / 10 / 20 / 50 CLASS PACKS (MAT AND REFORMER)

These passes are for regularly scheduled group mat and reformer classes, but excludes pop-ups, workshops or other special events. The pass expires 12 months after the date of purchase, and cannot be extended. These passes are valid for use only at the studio that you have purchased from. Passes are non-refundable and not transferable between studios. All class bookings are subject to our Class Booking and Cancellation Policy.

MONTHLY MEMBERSHIPS

$160 PER MONTH – 8 x REFORMER CLASSES

$200 PER MONTH – UNLIMITED MAT CLASSES

$210 PER MONTH – 12 x REFORMER CLASSES

$250 PER MONTH – 10 x REFORMER CLASSES & UNLIMITED MAT CLASSES

$300 PER MONTH – 16 x REFORMER CLASSES & UNLIMITED MAT CLASSES

Payments are debited on a monthly basis. Please ensure sufficient funds are available on the direct debit date. Multiple failed transactions may result in cancellation of your class bookings and / termination of your membership.

There is no minimum membership commitment however membership payments will continue on until your studio is notified of the cancellation.

Classes expire at the end of each month and do not roll over to the next month.

These memberships are valid for use only at the studio that you have purchased from. Passes are non-refundable and not transferable between studios. All class bookings are subject to our Class Booking and Cancellation Policy.

You may temporarily hold your membership for a minimum of 1 week at a time, up to a maximum of 8 weeks per year. Holds, cancellations and changes to memberships cannot be backdated. Please contact the appropriate studio in writing with at least 7 days’ notice prior to your next monthly payment. Your cancellation will be applied at the end of your current billing cycle and cannot be cancelled mid billing cycle. Please allow up to 48 hours for your request to be processed.

UPFRONT MEMBERSHIP

6 MONTHS UNLIMITED MAT CLASSES*

A one-off payment of $1,000 is charged at the commencement of your membership.

This membership options allows you to attend unlimited regularly scheduled mat classes each month for 6 months, but excludes reformer Pilates classes, pop-ups, workshops or other special events.

UNLIMITED MAT CLASSES & 10 REFORMER CLASSES PER MONTH FOR 6 MONTHS*

A one-off payment of $1,250 is charged at the commencement of your membership.

This membership options allows you to attend 10 reformer Pilates classes and unlimited regularly scheduled mat classes each month for 6 months, but excludes pop-ups, workshops or other special events.

* These memberships are valid for use only at the studio that you have purchased from. Passes are non-refundable and not transferable between studios. All class bookings are subject to our Class Booking and Cancellation Policy.

12 MONTHS UNLIMITED MAT CLASSES*

A one-off payment of $1,700 is charged at the commencement of your membership.
This membership options allows you to attend unlimited regularly scheduled mat classes each month for 12 months, but excludes reformer Pilates classes, pop-ups, workshops or other special events.

UNLIMITED MAT CLASSES & 10 REFORMER CLASSES PER MONTH FOR 12 MONTHS*

A one-off payment of $2,200 is charged at the commencement of your membership.
This membership options allows you to attend 10 reformer Pilates classes and unlimited regularly scheduled mat classes each month for 12 months, but excludes pop-ups, workshops or other special events.

ACCESS ALL COREPLUS LOCATIONS – MEMBERSHIPS

$300 PER MONTH MEMBERSHIP – 16 x CLASSES

Payments are debited on a monthly basis at $300 per month. Please ensure sufficient funds are available on the direct debit date.

There is no minimum membership commitment however membership payments will continue on until cancelled.

This membership option allows you to attend 16 regularly scheduled group mat/reformer classes each month, but excludes pop-ups, workshops or other special events. This membership is valid for use at any CorePlus studio that offers mat and reformer classes. Passes are non-refundable and not transferable. All class bookings are subject to our Class Booking and Cancellation Policy.

$180 PER MONTH MEMBERSHIP – 8 x CLASSES

Payments are debited on a monthly basis at $180 per month. Please ensure sufficient funds are available on the direct debit date.

There is no minimum membership commitment however membership payments will continue on until cancelled.

This membership option allows you to attend 8 regularly scheduled group mat/reformer classes each month, but excludes pop-ups, workshops or other special events. This membership is valid for use at any CorePlus studio that offers mat and reformer classes. Passes are non-refundable and not transferable. All class bookings are subject to our Class Booking and Cancellation Policy.

ACCESS ALL LOCATIONS – CASUAL CLASSES

ACCESS ALL LOCATIONS – 25 CLASSES (MAT/REFORMER)

These passes are for regularly scheduled group mat and reformer classes, but excludes pop-ups, workshops or other special events. The pass expires 12 months after the date of purchase, and cannot be extended. These passes are valid for use at all CorePlus Studio locations. Passes are non-refundable. All class bookings are subject to our Class Booking and Cancellation Policy.

FOUNDATION MEMBERSHIPS – 12 MONTHS UPFRONT

A one off payment is debited at the time of purchase. Please ensure sufficient funds are available as declined transactions will incur a fee.

This membership entitles you to attend a specified number of Reformer Pilates Classes and Unlimited Mat Classes per month, specific to the studio you have purchased from.

This membership is valid for use only at the studio that you have purchased it from. All passes are non-refundable and not transferable between studios. Classes start right on time so please arrive earlier than the class start time. Please also note the No-Show and Late Cancel policy which applies on all bookings.

GiftVouchers

Issuer
Core Plus Group Pty Ltd
ABN 28 183 827 177

Participating Studios
Each participating independently owned and operated CorePlus studio carrying on business under the CorePlus brand (Franchisee) and online.

1. These Terms

1.1 You agree to these Terms when you purchase, activate, redeem, enquire or attempt to use a Gift Voucher.

1.2 The Issuer may amend these Terms at any time without notice.

1.3 These Terms are governed by the laws and Courts of Victoria.

1.4 Where you purchase these Gift Vouchers as a personal or business gift, or for other business uses approved by the Issuer, you must ensure that the end gift voucher holder is made aware of these Terms, including the expiry date.

2. Purchase of Gift Vouchers

2.1 The Issuer issues physical gift vouchers and electronic gift vouchers.

2.2 All Gift Voucher purchases are final and cannot be refunded under any circumstance.

2.3 Physical Gift Vouchers may be purchased from the Issuer and from any studio carrying on business under the CorePlus brand

2.4 Electronic Gift Vouchers may be purchased from the Issuer, CorePlus online (www.core-plus.com.au)

2.5 Enquiries relating to corporate orders, should contact the Issuer’s corporate office on 1300 COREPLUS.

3. Redemption of Gift Voucher

3.1 A Gift Voucher has no value unless activated in the Issuer’s gift voucher system (System) and payment has been made.

3.2 A Gift Voucher may be redeemed for goods and services purchased from any studio carrying on business under the CorePlus brand

3.3 On presentation of a Gift Voucher to a Franchisee, the Issuer procures the Franchisee to provide credit up to the balance of the Gift Voucher as identified in the System, against the purchase price due to the Franchisee. If the purchase price exceeds the balance of the Gift Voucher, the gift voucher holder must pay the difference using another payment method. No change will be given and any balance on the Gift Voucher may only be used in whole or in part against future purchases.

3.4 A Gift Voucher cannot be redeemed for cash.

3.5 When redeeming your gift vouchers, some memberships including the $99 Intro Offer can only be processed directly by our team. If you are experiencing any difficulties redeeming your gift card, contact your local studio directly using the contact details on our website: https://www.core-plus.com/au/studios

4. Expiry Date

4.1 A Gift Voucher expires 36 months from date of issue.

4.2 Any balance remaining on a Gift Voucher after the expiry date will not be able to be redeemed by the Gift Voucher holder.

4.3 A Gift Voucher cannot be re-activated at any time.

5. Lost and Stolen Gift Vouchers

5.1 A Gift Voucher must be treated as cash as it will not be reissued, refunded or honoured if lost or stolen.

5.2 A Gift Voucher will only be reissued or honoured where the Gift Voucher is shown to be faulty or damaged due to the fault of the Issuer or a Franchisee, or where there has been a breach of any condition or warranty implied under the Australian Consumer Law.

6. Enquiries and Complaints

6.1 Where a person has a complaint or enquiry about Gift Vouchers, they should contact the Issuer’s corporate office on 1300 COREPLUS.

6.2 Where a person has a complaint or enquiry about goods or services purchased by a person using a Gift Voucher, they should contact the relevant Franchisee where they purchased the goods or services.

CorePlusAtHomeWorkouts(CorePlusConnected)

These Terms and Conditions govern your access to and participation in the CorePlus At Home Workouts. By accessing and participating in the CorePlus At Home Workouts, you are deemed to have read and agreed to these Terms and Conditions.
You agree to comply with all directions and guidelines given by CorePlus in relation to, or during, the CorePlus At Home Workouts including directions and guidelines in relation to proper and safe participation.

Warranties and Agreements

CorePlus makes no representations to you in relation to the CorePlus At Home Workouts or any warranty as to any results or outcomes associated with you accessing and using the CorePlus At Home Workouts other than those expressly stated.

You represent and warrant that you are at least 18 years of age or have your parent/guardian’s permission to access and participate in the CorePlus At Home Workouts.

If you are pregnant or have recently given birth, you warrant that each and every time you participate in the CorePlus At Home Workouts that you have medical clearance to do so and acknowledge that some or all of the CorePlus At Home Workouts may not be suitable for you.

As with any form of exercise, participation in the CorePlus At Home Workouts may involve certain risks to your health and safety. Each and every time you participate in the CorePlus At Home Workouts, you warrant to CorePlus that you have created and ensured a safe environment to participate in the CorePlus At Home Workouts, are fit and able to participate, and are not suffering from any injury, illness or condition that may prevent you from safely participating in the CorePlus At Home Workouts and acknowledge that your participation in the CorePlus At Home Workouts is at your sole risk.

You agree to cease accessing and participating in the CorePlus At Home Workouts should you experience any faintness, shortness of breath, pain or dizziness or become aware of any injury, illness or condition that prevents you from safely participating in the CorePlus at Home Workouts.

Intellectual Property

The CorePlus at Home Workouts are the property of CorePlus and all copyright, trademarks, design rights and other intellectual property rights in relation to the CorePlus At Home Workouts belong to CorePlus.
You are not permitted to reproduce, copy, share, sell or otherwise deal with the CorePlus At Home Workouts or any aspect of them without the written consent of CorePlus.

Limitation of Liability

Subject to any rights granted to you by statutory consumer protection legislation, which cannot be excluded, in no event or circumstance shall CorePlus be liable to you for any injury or damage whatsoever, including damages for loss of income or personal injury or property damage, except to the extent such limitation or exclusion of liability is not permitted by law.
You agree to indemnify and hold CorePlus harmless from all liabilities, claims and expenses that arise from your use or misuse of the CorePlus At Home Workouts.

General

If any part of these Terms and Conditions is or becomes unenforceable that will not affect the validity and enforceability of the other parts which are to remain binding.
These Terms and Conditions are governed by the laws of Victoria, Australia and you agree to the non-exclusive jurisdiction of the Courts of that jurisdiction.
CorePlus may change these Terms and Conditions from time to time. You will be deemed to have accepted any changes to our Terms and Conditions based on your continued participation in the CorePlus At Home Workouts following our publication of the Terms and Conditions on our Website.

Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

CorePlus means Core Plus Group Pty Ltd (ACN 605 721 819) and any of its related entities.
“CorePlus At Home Workouts” means our classes designed for online access and viewing, whether delivered via our Website, App, Facebook, Instagram or other means.
Terms and Conditions means these terms and conditions as amended from time to time.
“Website” means core-plus.com.au.
“You” means you, the person accessing the Terms and Conditions and accessing and using the CorePlus At Home Workouts.

PrivacyPolicy

Your “personal information” (as defined by the Privacy Act 1988 (Cth)) will only be used by CorePlus or our direct debit provider MindBody Payments to provide you with the services covered by the Direct Debit Request or these Terms and Conditions.

CorePlus will only disclose such information to third parties to the extent specifically required by law.

You must not photograph or record CorePlus instructors or other clients in CorePlus studios without their express consent.

You consent to CorePlus using your image in any promotional materials, including CorePlus social media platforms.

ForceMajeure

CorePlus is not liable in any way whatsoever arising to the extent that it is prevented from acting by events beyond its reasonable control including, without limitation, industrial disputes, strikes, lockouts, accident, breakdown, import or export restrictions, acts of God, acts or threats of terrorism or war. If an event of Force Majeure occurs, CorePlus may suspend or terminate the Agreement by written notice to you.